Safe & Responsible Play

Our Commitment

Leva Limited, operating under the trading name Wildie's Casino at wildiescasino.me.uk, is firmly committed to the promotion of responsible gambling practices across all aspects of its operations. It is recognised by Leva Limited that gambling, while intended as a legitimate form of entertainment, carries inherent risks that may adversely affect a minority of participants. Accordingly, a comprehensive framework of safeguarding measures has been established and is maintained in accordance with applicable regulatory obligations and industry best practice standards.

It is the policy of Leva Limited that all gambling activities conducted through the platform shall be approached as recreational in nature. The exploitation of vulnerable individuals, including minors and persons experiencing gambling-related harm, is strictly prohibited and actively prevented through the implementation of robust identification, verification, and intervention protocols.

All operational staff are required to undergo mandatory training in the recognition of problem gambling behaviours, and the organisation maintains a dedicated infrastructure for the delivery of player protection services. The welfare of players is regarded as a primary operational obligation, and no commercial consideration shall supersede the duty of care owed to registered account holders.

Risk Indicators

The following behavioural indicators have been identified as potential signs of problematic gambling conduct. Players are encouraged to consider whether any of the criteria listed below are applicable to their own circumstances. Where one or more indicators are present, it is strongly advised that the available support mechanisms described within this policy be consulted without delay.

Escalating Financial Expenditure: A discernible pattern of increasing deposits or wagers beyond previously established personal limits, particularly where such expenditure is inconsistent with declared income or financial capacity, may be indicative of loss of control over gambling behaviour.
Pursuit of Losses: The repeated practice of continuing or increasing gambling activity following a period of financial loss, with the primary motivation of recovering previously lost funds, is a well-documented indicator of harmful gambling conduct.
Neglect of Personal and Professional Obligations: Where participation in gambling activities has resulted in the neglect or deterioration of employment responsibilities, academic commitments, familial duties, or other significant personal obligations, this shall be regarded as a serious indicator of problematic behaviour.
Psychological Dependency and Preoccupation: A persistent preoccupation with gambling activities, including excessive time spent planning future sessions, reviewing past outcomes, or experiencing significant distress when gambling is not accessible, constitutes a recognised behavioural warning sign.
Misrepresentation and Concealment: The deliberate concealment of gambling activity from family members, colleagues, or financial institutions, including the falsification of financial records or the misrepresentation of funds utilised for gambling purposes, is considered a significant indicator of problematic conduct.
Utilisation of Essential Funds: The allocation of funds designated for essential personal or household expenditure — including but not limited to rent, mortgage payments, utility bills, or food procurement — toward gambling activities constitutes a critical risk indicator requiring immediate intervention.

Self-Exclusion

Leva Limited provides all registered account holders with the facility to apply for voluntary self-exclusion from the platform. Self-exclusion is defined as a formal arrangement whereby an individual requests that access to their gambling account be suspended or permanently closed for a specified or indefinite duration. This measure is provided as a protective mechanism for individuals who have identified, or suspect, that their gambling behaviour has become, or is at risk of becoming, harmful.

Upon receipt of a formal self-exclusion request, submitted via the designated contact channel specified within this policy, the account in question shall be suspended within a reasonable operational timeframe. During the period of self-exclusion, the affected account shall be rendered inaccessible, and no promotional communications shall be directed to the account holder.

Self-exclusion periods are available in the following durations: a minimum period of six months, a period of one year, a period of five years, or an indefinite exclusion with no predetermined end date. Requests for the reinstatement of an account following a fixed-term self-exclusion period are subject to a mandatory cooling-off procedure and shall not be processed immediately upon the expiration of the exclusion period.

It is acknowledged that self-exclusion tools are most effective when utilised as part of a broader strategy of support. Players who have activated self-exclusion are strongly encouraged to seek professional guidance concurrently, as outlined in the assistance section of this policy. Attempts to circumvent a self-exclusion arrangement, including the registration of duplicate accounts, are strictly prohibited and shall result in the permanent closure of all associated accounts.

Control Options

In addition to self-exclusion, a range of account limitation instruments are made available to registered players as a means of maintaining control over gambling expenditure and time allocation. These tools may be activated, adjusted, or removed by the account holder through the account management interface or by submitting a formal request to the responsible gaming team.

Deposit Limits: Account holders are permitted to establish maximum deposit thresholds on a daily, weekly, or monthly basis. Once a deposit limit has been set, it shall take effect immediately. Any request to increase an existing deposit limit is subject to a mandatory reflection period before the adjustment is applied, whereas requests to reduce a deposit limit shall be implemented without delay.

Loss Limits: A loss limit may be applied to restrict the total amount that may be lost within a specified timeframe. Loss limits operate in accordance with the same procedural framework applicable to deposit limits with respect to increases and reductions.

Wager Limits: Account holders may establish restrictions on the total monetary value of bets placed within a defined period. This instrument is designed to provide granular control over individual session expenditure.

Session Time Limits: A temporal restriction facility is available whereby account holders may define a maximum duration for each individual gambling session. Upon reaching the designated time threshold, the session shall be terminated automatically, and the account holder shall be required to actively re-engage in order to continue.

Reality Checks: Periodic notifications may be configured to appear at regular intervals during active play sessions. These notifications are intended to provide account holders with factual information regarding the duration of the current session and the net financial outcome recorded during that period.

Account Cooling-Off Period: Account holders may request a temporary suspension of account access for a defined short-term period, without initiating a formal self-exclusion procedure. This facility is intended to provide a brief interval for reflection and is available for periods ranging from twenty-four hours to a maximum of six weeks.

Help & Assistance

Leva Limited recognises that internal platform tools, while valuable, may not constitute a sufficient response to the needs of individuals experiencing significant gambling-related difficulties. It is therefore strongly recommended that account holders who identify with any of the risk indicators described within this policy, or who otherwise have concerns regarding their gambling conduct, seek independent professional assistance from qualified support organisations.

Professional gambling support services are available through charitable and clinical organisations that provide confidential counselling, structured intervention programmes, and financial guidance specifically tailored to individuals affected by problem gambling. These services are generally available at no cost to the individual and are accessible through a variety of channels including telephone helplines, online support platforms, and face-to-face consultation.

Support is available not only to individuals directly affected by their own gambling behaviour, but also to family members, partners, and other persons who have been adversely impacted by the gambling conduct of someone within their household or social environment. Dedicated support frameworks exist for these affected third parties and may be accessed independently of the primary account holder.

Players are encouraged to conduct an independent search for accredited gambling support services operating within their jurisdiction. When seeking assistance, individuals should ensure that the organisation consulted is formally accredited and maintains a professional standard of service delivery consistent with recognised therapeutic or counselling frameworks.

It is the position of Leva Limited that the decision to seek professional assistance is a positive and constructive step, and such decisions shall be respected and supported by all members of the operational team. No adverse action shall be taken against any account holder solely on the basis of their engagement with responsible gambling support services.

Contact Us

All enquiries pertaining to responsible gambling matters, including requests for self-exclusion, account limitations, and general welfare concerns, should be directed to the responsible gaming team of Leva Limited via the following contact address:

Responsible Gaming Enquiries: [email protected]

All correspondence received through this channel shall be treated with strict confidentiality and shall be processed in accordance with applicable data protection legislation. Response times may vary according to operational capacity; however, requests of an urgent nature relating to account suspension or self-exclusion shall be prioritised